DigitalPeak
DP-03 Customer service

Front Desk Agent

Every missed call is a customer choosing whoever picks up next. The Front Desk Agent answers your phone day and night: it handles routine questions, books appointments into your calendar, routes urgent calls to a person, and sends you a summary of every call.

Where it fits · used in

Put the Front Desk Agent in your process See how we work
CALL-SUMMARY-0417.TXT
Call:     Inbound · Sat 7:42 PM · 3m 12s
Caller:   (702) 555-0164 — new customer
Outcome:  APPOINTMENT BOOKED

Caller has a leaking water heater, asked if anyone could
come Monday. Confirmed service area (Henderson), quoted
standard diagnostic fee from pricing sheet, offered two
Monday slots.

→ Booked: Mon 9:00 AM — 1240 Sagebrush Ct.
→ Confirmation SMS sent to caller.
→ Flagged note for tech: "water heater, ~8 yrs old, gas."
Sample output

Job Description

What the Front Desk Agent does all day

  • 24/7 call answeringPicks up every call in your business's voice — after-hours, weekends, overflow.
  • Appointment bookingChecks live calendar availability and books directly during the call.
  • Smart routingSends urgent calls to your cell, routine ones to voicemail-to-text summaries.
  • Caller Q&AAnswers hours, pricing, service-area, and policy questions from your knowledge base.
  • Follow-up textsSends confirmation and recap SMS to callers automatically.
  • Call summariesEvery call transcribed, summarized, and logged to your CRM.

Integrations

Works inside the systems you already run

We connect it to your systems during the build, including tools that aren't on this list. Don't see your tool? Ask us.

  • Your phone system
  • Twilio
  • Google Calendar
  • Outlook Calendar
  • HubSpot
  • Jobber / ServiceTitan

You Hold the Leash

Oversight, built in

You define exactly what it can say yes to — services, pricing it may quote, appointment types it may book. Anything outside its lane gets routed to a human with a live transfer or an urgent text to you. Every call is recorded and transcribed for review.

How Draft / Approve / Autopilot modes work

FAQ

About the Front Desk Agent

Do I keep my existing number?
Yes. You forward your current line, or we provision a new tracking number during the build. Either way callers notice nothing except that someone always answers.
Are there call costs?
Phone minutes carry their own cost. It's itemized in your quote, never added later, and you can see live usage in your dashboard.
Who sets up the call flows?
Our team does, during the build: phone provisioning, call flows, and escalation rules, configured with you and tested before it takes a live call.

Works Well With

Teammates to consider

DP-02
Customer service

Support Agent

Routine tickets answered from your own policies. The rest escalated with context.

Used in: Customer service
DP-04
Revenue ops

Sales Agent

Answers new leads fast and follows up until they reply.

Used in: Revenue ops

Ready when you are

Put the Front Desk Agent inside your process.

We'll map where it fits, connect it to your systems, and pilot it on live work with you approving every step.

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